Shipping & Delivery
Free Tracked Worldwide Shipping
Everything about how your order reaches you — and what happens if it is not right.
Free shipping worldwide
Shipping is free on every order, wherever you are. Parcels are packed and dispatched from the US, with US orders arriving within 7 business days.
Tracked worldwide
Every parcel is tracked, domestic or international. A tracking link is emailed to you the moment it leaves the warehouse, so you always know where it is.
Refills ship automatically
On a subscription, your next supply ships on the schedule you chose at the subscriber price. To pause, reschedule or cancel, just contact us.
Covered for 90 days
Every order — single tub, bundle or subscription — is backed by the 90-day money-back guarantee. Not happier? Full refund, and you keep the tubs.
| Order | Delivery | Shipping |
|---|---|---|
| 1 Tub — 60 days | 7 business days | Free worldwide |
| 2 Tubs — 120 days | 7 business days | Free worldwide |
| Subscription refills | 7 business days | Free worldwide |
Returns & damaged parcels
- Not happy with the product? The 90-day money-back guarantee refunds the purchase price — you do not need to ship used tubs back.
- Parcel damaged, lost, or short an item? Send your order number and a photo and we will replace it.
- Wrong address entered at checkout? Tell us straight away — if it has not shipped yet, we can still fix it.
- Refunds are returned to the original payment method and typically land within 5–10 business days once approved.
Question about a delivery?
Send us your order number and we will chase it up for you.